Frequently Asked Questions
Last updated: June 2026
1. What is ALIX?
ALIX is a technology-driven, multi-service platform that helps individuals, households, students and businesses access convenient and professional services. We connect customers with service providers who can help with tasks such as cleaning, cooking, errands, logistics, student documentation, home maintenance, event ushering and other general services.
2. What services does ALIX provide?
ALIX provides a wide range of services designed to meet the diverse needs of our customers.
Our services include:
Cleaning • Indoor Cooking • Student Documentation • Errands • Market & Shopping • Logistics • Event Ushering • Plumbing • Electrical Services • Home Maintenance • Domestic Services • General Services Our services will continue to expand as ALIX grows.
3. How do I pay for services?
Paying for services on Alix is quick, secure, and flexible. We want it to be as easy as booking the service itself.
Card
Visa, Mastercard, and Verve cards are accepted.
Bank Transfer
Pay directly to the account details provided at checkout.
Wallet
Fund your Alix wallet and pay in one tap for future bookings.
4. How much does a service cost?
Pricing depends on factors such as:
Location
The location where the service is needed.
Service Type
The type of service required and its complexity.
Time Required
The urgency of the service and the time available for completion.
Scope of the work
The extent and complexity of the tasks involved.
Specific customer requirements
Any unique needs or specifications provided by the customer.
You will receive the applicable price or quotation for your request before the service is confirmed.
5. Specific customer requirements
Our services will continue to expand as ALIX grows.
Our services include:
Cleaning • Indoor Cooking • Student Documentation • Errands • Market & Shopping • Logistics • Event Ushering • Plumbing • Electrical Services • Home Maintenance • Domestic Services • General Services
6. Can I request a service that is not listed?
Yes. If your request is a legitimate general service that falls within our capabilities, you can tell us what you need. Our team will review the request and determine whether we can assist.
7. Where does ALIX operate?
We are starting with a focus on Ikere Ekiti, with Abeokuta also forming part of our early operating locations.
Our goal is to expand across cities in Nigeria and eventually internationally.
8. Can I pay online?
Yes, where the service allows it.
For example, you may request a service for a family member, student, friend, employee or another person. Simply provide the correct service and location details.
9. Are ALIX service providers trained?
ALIX intends to train and guide its service providers on appropriate standards, including professionalism, customer service, responsibility and service quality.
For technical services such as plumbing and electrical work, we aim to work with suitably skilled and experienced providers.
10. Is my personal information safe?
We take customer privacy seriously. ALIX will handle customer information according to its privacy practices and applicable requirements.
11. What happens if I am not satisfied with a service?
Customer satisfaction is important to us.
If you have an issue with a service, you should contact ALIX through the available support channels so that the matter can be reviewed and addressed according to our service policies.
12. Where does ALIX operate?
Yes. ALIX is open to graduates, experienced workers and non-graduates with useful skills and the willingness to work professionally.
12. Can my business partner with ALIX?
Yes. Businesses and organisations can contact ALIX to discuss service requirements, partnerships and customised support.